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Device Scan

This guide provides troubleshooting steps to resolve Device Scanning problems in the Loft App.

If your device does not appear in the scanning list during the setup process, it may be due to several possible issues as described below. Follow each section to identify and resolve the problem.

1. Brand Mismatch Issue

Possible Causes:

  • You are trying to add a device from a different brand that is not supported by the Loft App.
  • The device does not belong to or support the Loft brand ecosystem.

Solutions:

  • Ensure that your device is officially supported and compatible with the Loft App.
  • Only Loft-branded or Loft-supported devices can be discovered and controlled through the app.
2. Range Issue

Possible Causes:

  • The device is too far from your phone.
  • The Bluetooth or Wi-Fi signal is weak due to distance or obstacles.

Solutions:

  • Move closer to the device while scanning.
  • Ensure that your device and phone are within an optimal range (typically within a few meters).
  • Avoid scanning through thick walls or long distances that weaken the signal.
3. Bluetooth Connectivity Issue

Possible Causes:

  • Your phone’s Bluetooth is already paired with multiple other devices (e.g., headset, speaker, smartwatch).
  • Limited Bluetooth connectivity slots available on Android or iOS devices.
  • Bluetooth conflict prevents new device discovery.

Solutions:

  • Turn Bluetooth off and on again before scanning.
  • Disconnect or unpair unused Bluetooth devices (such as speakers, headphones, etc.).
  • Restart your phone and retry scanning in the Loft App.
  • Make sure Bluetooth permission is enabled for the Loft App in your phone settings.

📱 For more detailed Bluetooth troubleshooting:

4. Reset Mode Issue

Possible Causes:

  • The device has exited reset mode or the installation window has expired.
  • The device is no longer in pairing mode when scanning begins.

Solutions:

  • Put your device back into reset/pairing mode as per its functionality.
  • Retry scanning within the active reset window (usually 5-6 minutes).
5. Deployment or Environment Issue

Possible Causes:

  • The device is installed behind thick walls, near elevators, or close to interference sources (e.g., microwave ovens).
  • Signal blockage prevents the device from being detected.

Solutions:

  • Move temporarily closer to the device during installation.
  • Avoid placing the device in areas with heavy interference or signal barriers.

✅ Tip: Always ensure your Loft App is up-to-date and that Bluetooth, Location, and necessary permissions are enabled before starting a device scan.