Scene Control

This guide provides troubleshooting steps to resolve Scene Control problems in the Loft App.

1. Scene Devices Not Operate

Possible Cause:

Devices linked within a Scene may not function properly after executing the scene due to firmware version mismatch or outdated device configurations.
If any device’s firmware version is older, it may fail to respond when the scene is triggered.

Solutions:

Open the Loft App → Device Settings → Check for Firmware Update.
Ensure all devices included in the scene are updated to the latest firmware version.
After updating, re-run the scene to verify proper operation.
For detailed steps, click here to check firmware update process.

2. Scene Not Working or Execution Problem

Possible Cause:

The scene may not execute correctly if:
- The scene has no active or available devices linked.
- One or more devices previously added to the scene were removed, reset, or became offline.
- The automation configuration was altered or incomplete.

Solutions:

Open the Loft App → Room → Scene Section.
Review all devices and actions configured under the selected scene.
Verify that all devices are online, active, and properly configured.
Remove offline or unavailable devices and re-add working ones.
Save the updated scene and execute it again to confirm successful operation.

3. Gateway Issue (Cloud Mode)

Possible Cause:

When executing a scene through Cloud Mode, performance issues may occur if:
- The gateway is added but turned off, or
- The gateway is powered on but lacks an active internet connection.
The gateway is essential for executing cloud-based scene commands.

Solutions:

Verify that your gateway device is powered ON and has active internet access.
Restart the gateway if required and retry the scene execution.

✅ Note:
Scenes depend on the real-time status of connected devices.
If any included device is offline, removed, or not configured properly, the scene may fail to execute as expected.