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User Access Sharing

This guide provides troubleshooting steps to resolve User Access Sharing problems in the Loft App.

1. Syncing Issue or Missing Data

Possible Cause:

  • When access is shared with another user but after successful sharing, the recipient does not see complete data such as devices, rooms, or scenes, it could be due to temporary sync or cloud delay.

Solutions:

  • Try switching accounts — activate another account and switch back to the shared account.
  • Close and reopen the Loft App completely.
  • Ensure both devices (owner and shared user) have active internet connectivity.
  • If the issue persists, follow additional troubleshooting steps — click here.
2. Activate Account

Possible Cause:

  • After receiving access to an account, it may not automatically activate in your app. You may still be viewing your original account instead of the shared one.

Solutions:

  1. Open the Loft App.
  2. Navigate to the Users Tab at the bottom-right corner.
  3. Under the Users Section, locate the newly added shared account.
  4. Tap the button on the right side of the account.
  5. From the options shown, select Activate Account.
  6. Your app will switch to and activate the newly shared account.
3. New Data Not Syncing

Possible Cause:

  • Even after successful access sharing, you may not see new devices, rooms, or updates made by the owner account. This occurs when there’s an internet or cloud synchronization issue.

Solutions:

  • Ensure both the owner account and shared account devices have a stable internet connection.
  • The owner account must have active internet for changes to sync to the cloud.
  • The shared user also needs internet access to receive the latest synced data.
  • Once both sides are online, refresh the Loft App or reopen it to sync the new data.
4. QR Code Not Scanning

Possible Cause:

  • The access-sharing QR code may fail to scan due to internet issues or app version mismatch between devices.

Solutions:

  • Ensure both devices have stable internet connectivity.
  • Verify both devices are running the latest version of the Loft App.
  • If not, update the Loft App on both devices to the latest version.
  • Once updated, retry scanning the QR code.
  • For detailed instructions, click here to check for app updates.
5. Removed Access But Still Working

Possible Cause:

  • After removing a shared user’s access, the user may still retain temporary control due to cloud sync and no internet connection at the time of removal.

Solutions:

  • Ensure the owner device has an active internet connection when removing access so changes sync to the cloud.
  • The shared user’s device must also connect to the internet to reflect updated access status.
  • Once both sides sync with the cloud, the removed user will automatically lose access.
  • Close and reopen the app to confirm the access removal.

✅ Note:
For smooth User Access Sharing, always ensure that both users are using the latest Loft App version and have stable internet connectivity. Sync delays or outdated app versions are the most common causes of access or visibility issues.