Login

This guide provides detailed troubleshooting steps to help resolve issues that may occur during the login process in the LOFT App, including Login with Email, Login with Phone, Login with Google, and Login with Apple.

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Email

Login with Email

This section provides detailed troubleshooting steps for resolving issues that may occur during the Login with Email process in the LOFT App.

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1. Unable to Login or Submit Form

Possible Causes

• Weak or no internet connection.
• Required fields (Email, Password) left empty.
• Invalid email format or incorrect password.

Solutions

1. Ensure your device is connected to a stable Wi-Fi or mobile network.
2. Check that:

• The email field contains your verified email address.
• The password is entered correctly (case-sensitive).

3. If you’re unsure of your password, tap “Forgot Password” to reset it.
4. Restart the app and try logging in again.

2. Invalid Credentials Error

Possible Causes

• Incorrect email or password entered.
• Email not verified after signup.

Solutions

1. Confirm that the email entered is the same one used during signup.
2. Check your email inbox for a verification message — your account must be verified before login.
3. Tap Resend Verification Email in the app if needed.
4. Ensure that no extra spaces are accidentally added before or after your email or password.

3. Login Button Not Responding

Possible Causes

• App glitch or outdated version.
• Device lag or low memory.
• Temporary app cache issue.

Solutions

1. Close and reopen the LOFT app.
2. Check for any available updates on the Google Play Store or Apple App Store.
3. Restart your device and try again.
4. If the issue persists, clear the app cache or reinstall the app.

4. App Stuck on Loading Screen After Login

Possible Causes

• Server or network delay.
• Cached session conflict.
• Outdated app version.

Solutions

1. Wait a few seconds and ensure you have a stable internet connection.
2. Force-close and reopen the app.
3. Update the LOFT app to the latest version.
4. If the issue continues, log out (if possible) and log back in after clearing cache.

5. App Crashes During Login

Possible Causes

• Corrupted app data or cache.
• Incomplete installation or outdated version.
• Device storage or memory issues.

Solutions

1. Ensure your device has at least 500 MB free storage.
2. Clear the app’s cache and data from device settings.
3. Update or reinstall the LOFT app from the official app store.
4. Restart your device and try again.

6. Multiple Attempts or Repeated Requests

• If you try to login or performing the same action multiple times in a short period, your account might get temporarily blocked for security reasons.

• Avoid hitting the same request repeatedly.

• Wait for 2–3 hours before trying again.

• Ensure that your internet connection is stable before reattempting.

7. Server-Side or Maintenance Issues

• Sometimes, you may face issues due to server-related problems, such as:

• Server capacity overload.

• Scheduled or unscheduled server maintenance.

• In these cases, please try again after some time.

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Notes

• Always use the same verified email used during signup.
• Passwords are case-sensitive — check for Caps Lock.

Phone

Login with Phone

This section provides detailed troubleshooting steps for resolving issues that may occur during the Login with Phone process in the LOFT App.

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1. Unable to Receive OTP

Possible Causes:

• Weak or unstable mobile network connection.
• Incorrect mobile number entered.
• SMS delivery delay from carrier.

Solutions:

• Ensure your mobile device has an active network connection and can receive SMS messages.
• Double-check that you entered your 10-digit mobile number correctly (without spaces or country code if not required).
• Wait for 30–60 seconds — sometimes OTPs are delayed.
• Tap Resend OTP if the message doesn’t arrive.

2. OTP Entered But Not Accepted

Possible Causes:

• OTP expired or entered incorrectly.
• Typing errors or extra spaces.
• Using a previously sent OTP instead of the latest one.

Solutions:

• Carefully enter the OTP as shown in your SMS (case and spacing-sensitive).
• Ensure you are entering the latest OTP received.
• If it has expired, tap Resend OTP to get a new one.

3. Login Button Not Working After Entering OTP

Possible Causes:

• App not updated to the latest version.
• Temporary glitch or poor connectivity.

Solutions:

• Check and update the LOFT app from Google Play Store or Apple App Store.
• Ensure your internet connection is active.
• Close and reopen the LOFT app, then retry login.

4. Multiple Attempts or Repeated Requests

• If you try to login or performing the same action multiple times in a short period, your account might get temporarily blocked for security reasons.

• Avoid hitting the same request repeatedly.

• Wait for 2–3 hours before trying again.

• Ensure that your internet connection is stable before reattempting.

5. Server-Side or Maintenance Issues

• Sometimes, you may face issues due to server-related problems, such as:

• Server capacity overload.

• Scheduled or unscheduled server maintenance.

• In these cases, please try again after some time.

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Notes:

• With Login via Phone, you don’t need a registered account — one will be created automatically after OTP verification.
• Always ensure your mobile number is valid and accessible to receive SMS.

Google

Login with Google

This section provides detailed troubleshooting steps for resolving issues that may occur during the Login with Google process in the LOFT App.

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1. Google Icon Not Responding

Possible Causes:

• Temporary app glitch or UI lag.
• App update pending.
• Poor or no internet connection.

Solutions:

• Ensure your device has a stable internet connection (Wi-Fi or mobile data).
• Close and reopen the LOFT app.
• Check for and install any available updates from Google Play Store or Apple App Store.
• Restart your device and try again.

2. Unable to Select or Log Into Google Account

Possible Causes:

• No Google account added on the device.
• Outdated Google Play Services or missing authentication permissions.
• Google Sign-In popup blocked or closed accidentally.

Solutions:

• Ensure your Google account is added to your device (Settings → Accounts → Add Google Account).
• Update Google Play Services and Google Chrome to the latest versions.
• When prompted, select your desired Google account carefully.
• If the sign-in popup doesn’t appear, close and reopen the app and try again.

3. Error: “Sign-In Failed” or “Something Went Wrong”

Possible Causes:

• Temporary server issue or Google API timeout.
• Incorrect configuration or cached session error.
• Network interruption during authentication.

Solutions:

• Retry after a few minutes — this issue is often temporary.
• Clear the LOFT app’s cache and reopen it.
• Switch to a different network (e.g., from mobile data to Wi-Fi).
• If the issue persists, reinstall the LOFT app.

4. App Crashes After Selecting Google Account

Possible Causes:

• Corrupted cache or outdated app.
• Device OS or Google dependencies not updated.
• Insufficient device memory.

Solutions:

• Clear LOFT app cache and data from device settings.
• Update your device OS and Google-related apps (Play Services, Play Store, Chrome).
• Restart the device and reopen LOFT.
• If the issue continues, uninstall and reinstall the LOFT app.

5. Multiple Attempts or Repeated Requests

• If you try to login or performing the same action multiple times in a short period, your account might get temporarily blocked for security reasons.

• Avoid hitting the same request repeatedly.

• Wait for 2–3 hours before trying again.

• Ensure that your internet connection is stable before reattempting.

6. Server-Side or Maintenance Issues

• Sometimes, you may face issues due to server-related problems, such as:

• Server capacity overload.

• Scheduled or unscheduled server maintenance.

• In these cases, please try again after some time.

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Notes:

• With Login via Google, you don’t need to create a separate LOFT account — it is generated automatically after successful authentication.
• Always use a valid and active Google account with a stable network connection.
• Avoid closing the sign-in window before completion.

Apple

Login with Apple

This section provides detailed troubleshooting steps for resolving issues that may occur during the Login with Apple process in the LOFT App.

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1. Apple Icon Not Responding

Possible Causes:

• App glitch or lag.
• Poor or no internet connection.
• App not updated to the latest version.

Solutions:

• Ensure your device is connected to a stable Wi-Fi or mobile network.
• Close and reopen the LOFT app.
• Check for updates on the App Store and install the latest version of LOFT.
• Restart your device and try again.

2. Unable to Select or Log Into Apple Account

Possible Causes:

• Apple ID not added on the device.

Solutions:

• Make sure you are signed in with your Apple ID under Settings → [Your Name] → iCloud.

3. “Sign in with Apple Failed” Error

Possible Causes:

• Server or temporary Apple API issue.
• Network timeout during authentication.

Solutions:

• Wait for a few minutes and retry login.
• Switch to another network.
• Restart the LOFT app and try again.

4. App Crashes or Freezes After Selecting Apple Account

Possible Causes:

• Outdated app version.
• Corrupted app cache or memory overload.

Solutions:

• Close the LOFT app completely and reopen it.
• Update to the latest version of the LOFT app.
• Clear app cache if supported or reinstall the LOFT app.
• Restart your iPhone or iPad and retry login.

5. Multiple Attempts or Repeated Requests

• If you try to login or performing the same action multiple times in a short period, your account might get temporarily blocked for security reasons.

• Avoid hitting the same request repeatedly.

• Wait for 2–3 hours before trying again.

• Ensure that your internet connection is stable before reattempting.

6. Server-Side or Maintenance Issues

• Sometimes, you may face issues due to server-related problems, such as:

• Server capacity overload.

• Scheduled or unscheduled server maintenance.

• In these cases, please try again after some time.

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Notes:

• With Login via Apple, you don’t need a registered LOFT account — one is automatically created upon first login.
• Always use a valid Apple ID that is active and accessible.